Feedback & Client Experience Policy
At Massage & Wellness, our goal is to provide every client with a relaxing, safe, and professional experience. We value your feedback as it helps us continually improve our services.


  1. We Welcome Your Feedback
    • Your thoughts and experiences matter to us.
    • You can share feedback in person, by email, through our website form, or on our social media pages.
    • All feedback is reviewed carefully by our team.

  2. No Refunds Policy
    • While we do our best to meet every client’s expectations, we do not offer refunds for dissatisfaction with our services.
    • Every service is tailored to your needs, and our therapists follow your instructions closely to ensure a safe and professional experience.

  3. Acknowledgment of Concerns
    • If you share a concern, we will acknowledge your message promptly.
    • We may reach out to clarify your feedback or let you know that it has been shared with our team.
    • Our goal is to listen and learn from your feedback to make every visit better.

  4. Client Responsibilities
    • Please arrive on time for your appointment and let your therapist know about any health conditions, injuries, or sensitivities.
    • Follow any therapist instructions during your session for your safety and comfort.
    • While receiving services, please communicate your comfort level and preferences clearly.

  5. Safety & Respect
    • We maintain a safe and professional environment for all clients and staff.
    • Aggressive, threatening, or inappropriate behavior is not tolerated.
    • Staff have the right to refuse service or ask anyone to leave if necessary.

  6. Special Considerations
    • Some clients, such as those who are pregnant, stressed, or have special conditions, may be more sensitive during sessions. We ask for your understanding and communication so we can provide the best care.
    • Our therapists tailor each session to your preferences and comfort level, but outcomes may vary depending on individual circumstances.

  7. Continuous Improvement
    • Feedback from clients is used internally to improve our services and training.
    • While we cannot guarantee specific results, we promise to always strive for excellence in your experience.

  8. How to Contact Us
Thank you for trusting Massage & Wellness with your wellness. Your feedback helps us grow and serve you better!